Citrix Virtual Apps and Desktops, formerly XenDesktop, fits the enterprise need to bring both VDI and apps into a user-centric experience.Ĭitrix Virtual Apps, formerly XenApp, fits the enterprise need to bring legacy apps into a cloud management environment. NOTE: The usage of registry key ResolutionUpdateDelay is required only for issue where customer experiences grey screen issue even after applying the other two registry keys. If the issue still exists and if you see a grey screen, then try the below registry key. HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\ICA Client Value: 1 (default value is zero) (this fix is only for users who disable CDViewer Bar and run Desktop in full-screen mode) HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\ICA Client Test with below registries on the client side (create them if not present on the client machine): You can find a print screen in the attachment showing the issue with 18.12 after reconnecting the docking station.Reconnect the notebook to the docking station without opening the notebook.Remove the notebook from the docking station without opening the notebook.Start a new Citrix session on a notebook with docking station an two monitors.This issue is seen only when working with dual monitor and full screen session without desktop viewer. Regarding the scroll bars, it seems like the session still knows the resolution of the two monitors, but won't scale to full screen anymore.īecause it's a full screen view of the screen the user then has no other choice than to restart the session to get this fixed. The screen remains grey and only shows the scroll bars mentioned above. Instead, the window opens with scroll bars horizontally and vertically using the old screen resolution.ĭisplay looks like below while re-docking the Notebook and reconnecting the session using Workspace App for Windows 1812: Unfortunately the Citrix session doesn't recognize the second screen anymore. When these users come back from a meeting and re-dock into their docking station the Citrix session gets reconnected, as desired. The users usually have a docking station and two identical monitors at their workplace. Users using notebooks and working with full screen sessions (without desktop viewer) to access their Citrix session, aka mobile thin client.
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